Complaint and product return policy

🔁 Complaints and returns policy for products offered on the "Bubin Kutak" website

  We try to ensure that every product we send is made and packaged with special care. However, if there is a problem, below is the complaint procedure.

When can you file a complaint?

• If you received a damaged or defective product

• If you received the wrong product

• If the package did not arrive within a reasonable time, and you have a confirmation of payment - contact "Pošta Srbije" in order to find your package

How to file a complaint?

1. Send an e-mail to bubinkutak.handmade@gmail.com within 7 days of receiving the shipment

2. Attach photos of damage, packaging and product

3. Describe the problem and send the order number

What next?

After reviewing the complaint (within 5 working days at the latest), you will be notified of the following steps:

• Product replacement

• Refund

• Agreement on a negotiated settlement

Refunds are not possible:

• If the product has been used

• If more than 7 days have passed since receiving the product and you have not informed us during that time

• If the damage is caused by improper handling on your part.